PRIVACY POLICY

Effective Date: January 1, 2025

Last Updated: January 1, 2025

KEY POINTS:

1. INTRODUCTION

Juicy Goosey IT Ltd., doing business as Juicy Goosey CRM ("Company," "we," "us," or "our"), operates a comprehensive customer relationship management platform for service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

This Policy applies to all users of our Service, including:

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

2.2 Information Collected Automatically

2.3 Information from Third Parties

3. SMS/TEXT MESSAGING DATA COLLECTION

SMS PRIVACY NOTICE: When you provide your mobile phone number and consent to receive SMS/text messages, we collect and process specific data related to these communications.

3.1 SMS Data We Collect

3.2 How We Use SMS Data

3.3 SMS Data Sharing

We share SMS data with:

4. HOW WE USE YOUR INFORMATION

We use collected information for any purpose, including but not limited to:

4.1 Service Provision

4.2 Business Purposes

4.3 Legal and Security

IMPORTANT: We retain perpetual, irrevocable rights to use aggregated and anonymized data derived from your use of the Service for any purpose, including commercial purposes, without compensation to you.

5. DATA SHARING AND DISCLOSURE

We may share your information with:

5.1 Service Providers

5.2 Business Transfers

If we undergo a merger, acquisition, bankruptcy, or sale of assets, your information will be transferred as part of that transaction. You acknowledge that such transfers may occur without notice to you.

5.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to:

5.4 Consent

We may share information with your consent or at your direction.

5.5 Aggregated Data

We freely share aggregated and anonymized data that cannot identify you personally.

6. DATA RETENTION

Data Type Retention Period Justification
Active Account Data Duration of service + 30 days Service provision
Billing Records 7 years Legal compliance
SMS Consent Records 6 years from consent date TCPA compliance
SMS Message Logs 3 years Regulatory compliance
2FA Logs 1 year Security auditing
Usage Analytics Indefinitely (anonymized) Business improvement
Security Logs 2 years Security and compliance
Marketing Data Until opt-out + 2 years Marketing compliance

After account termination, we will delete or anonymize your data within 30 days, except where retention is required by law or for legitimate business purposes. SMS consent records may be retained longer for compliance purposes.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Technologies We Use

7.2 Your Choices

You can control cookies through your browser settings, but disabling cookies may limit Service functionality. By using our Service, you consent to our use of cookies and tracking technologies.

8. DATA SECURITY

We implement commercially reasonable security measures, including:

DISCLAIMER: No security system is impenetrable. We cannot guarantee absolute security. You transmit data at your own risk, and we are not responsible for unauthorized access to your information. SMS messages are not end-to-end encrypted and may be intercepted.

9. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries other than your own, including Canada, United States, and other countries where data protection laws may differ. By using our Service, you consent to these transfers.

For EU/EEA users, we rely on:

SMS messages may be routed through international carriers and networks as part of standard telecommunications infrastructure.

10. YOUR RIGHTS AND CHOICES

10.1 General Rights

Subject to applicable law and certain exemptions, you may have rights to:

10.2 SMS-Specific Rights

10.3 Regional Rights

GDPR Rights (EU/EEA/UK Users)

CCPA Rights (California Users)

PIPEDA Rights (Canadian Users)

Australian Privacy Act Rights

10.4 Exercising Your Rights

To exercise your rights, contact us at privacy@juicygoosey.com. We may require verification of your identity. We will respond within the timeframe required by applicable law (generally 30-45 days).

LIMITATIONS: We may deny requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize others' privacy, or are otherwise impractical or prohibited by law.

11. CHILDREN'S PRIVACY

Our Service is not intended for children under 16. We do not knowingly collect information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Our SMS services are provided through Twilio Inc. Your use of SMS features is also subject to Twilio's privacy practices regarding message transmission and delivery.

13. MARKETING COMMUNICATIONS

We may use your information for marketing purposes. You can opt-out of marketing communications:

Note that you cannot opt-out of certain service-related communications necessary for account security and functionality.

14. DO NOT TRACK SIGNALS

We do not respond to Do Not Track (DNT) signals. We track user activity as described in this Policy regardless of DNT settings.

15. DATA CONTROLLER AND PROCESSOR

15.1 For Customer Data

For data you input into our CRM about your customers (including their mobile numbers for SMS), you are the data controller and we are the data processor. You are responsible for:

15.2 For Account Data

For your account information, usage data, and SMS communications we send directly to you, we are the data controller.

16. LEGAL BASIS FOR PROCESSING (GDPR)

For EU/EEA/UK users, our legal bases for processing include:

17. AUTOMATED DECISION-MAKING

We may use automated systems to:

You have the right to request human review of automated decisions that significantly affect you.

18. SMS COMPLIANCE AND REGULATIONS

REGULATORY COMPLIANCE: We comply with applicable SMS and telecommunications regulations in all jurisdictions where we operate.

18.1 TCPA Compliance (United States)

18.2 CASL Compliance (Canada)

18.3 GDPR Compliance (EU/EEA/UK)

19. CHANGES TO THIS POLICY

We may update this Policy at any time. We will notify you of material changes by email or through the Service (including via SMS if you've opted in). Continued use after changes constitutes acceptance.

20. JURISDICTION-SPECIFIC PROVISIONS

20.1 California Privacy Rights

Shine the Light: California residents may request information about disclosure of personal information to third parties for marketing purposes.

CCPA Metrics (Updated Annually):

20.2 Nevada Privacy Rights

Nevada residents may opt-out of the sale of covered information. We do not currently sell covered information.

20.3 EU/EEA/UK Specific

Data Protection Officer: Not required under Article 37 of GDPR
EU Representative: Not currently appointed
Supervisory Authority: You may lodge complaints with your local data protection authority

21. CONTACT INFORMATION

Data Controller:
Juicy Goosey IT Ltd.
DBA Juicy Goosey CRM
24340 129 Avenue
Maple Ridge, BC V4R 2S2
Canada

Privacy Inquiries:
Email: privacy@juicygoosey.com
Phone: 1-888-887-4917
SMS: Reply HELP to any message

Data Protection Requests:
Email: dpo@juicygoosey.com
Mail: Attn: Privacy Officer at the address above

SMS Opt-Out:
Reply STOP to any SMS message
Email: sms-optout@juicygoosey.com

22. DISPUTE RESOLUTION

Any disputes regarding this Privacy Policy are subject to our Terms of Service, including limitations on liability and the requirement for arbitration in British Columbia, Canada.

23. SEVERABILITY

If any provision of this Policy is held invalid or unenforceable, the remainder continues in full force and effect.

By using Juicy Goosey CRM, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein, including SMS/text messaging data.