Effective Date: January 1, 2025
Last Updated: January 1, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you (individually or the entity you represent, "You" or "Customer") and Juicy Goosey IT Ltd., doing business as Juicy Goosey CRM ("Company," "we," "us," or "our"), a corporation organized under the laws of British Columbia, Canada.
By accessing, using, or subscribing to our services, clicking "I Agree," or otherwise indicating your acceptance, you agree to be bound by these Terms. If you do not agree, you must immediately cease all use of our services.
You must be at least 18 years old and capable of forming a binding contract. By using the Service, you represent and warrant that:
By providing your mobile phone number and opting in to our SMS services, you consent to receive the following types of messages:
By providing your mobile phone number, you:
You may opt out of non-essential SMS messages at any time by:
IMPORTANT: Opting out of SMS may impact your ability to use certain security features like 2FA. Some critical security and legal notifications cannot be opted out of while maintaining an active account.
If you enable 2FA via SMS:
We comply with applicable SMS regulations including:
We maintain records of your SMS consent including:
These records may be used as proof of consent for legal and compliance purposes.
You acknowledge that:
Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes.
You shall NOT:
You agree to pay all fees according to your selected subscription plan. All fees are in Canadian Dollars (CAD) unless otherwise specified. SMS services may incur additional charges based on usage.
ALL SALES ARE FINAL. NO REFUNDS WILL BE PROVIDED UNDER ANY CIRCUMSTANCES, including but not limited to dissatisfaction with the Service, termination of your account, or changes to the Service. You acknowledge that you have evaluated the Service before purchasing.
Subscriptions automatically renew unless cancelled at least 30 days before the renewal date. Renewal charges will be at our then-current rates, which may be higher than your initial rate. SMS renewal notifications may be sent if you've opted in.
We may change our fees at any time with 30 days' notice. Continued use after the effective date constitutes acceptance of the new fees.
Late payments incur interest at 2% per month (24% annually) or the maximum rate permitted by law. We may suspend or terminate your access for overdue accounts.
You are responsible for all taxes, levies, and duties imposed by taxing authorities, excluding our income taxes.
The Service and all associated intellectual property rights are and remain our exclusive property. Nothing in these Terms transfers any ownership rights to you.
Any suggestions, feedback, or ideas you provide become our property. We may use this feedback for any purpose without compensation or attribution to you.
You retain ownership of your User Content but grant us a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, distribute, and display User Content as necessary to provide the Service and for our business purposes, including marketing.
Your use is subject to our Privacy Policy. You consent to all actions we take with your information consistent with our Privacy Policy.
We are not responsible for the security of data transmitted over the Internet or SMS networks. You acknowledge that data transmission is at your own risk.
Mobile numbers and SMS consent records are processed in accordance with our Privacy Policy and applicable data protection laws.
You agree to defend, indemnify, and hold harmless Company, its officers, directors, employees, agents, licensors, suppliers, and SMS service providers (including Twilio Inc.) from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including any claims related to unauthorized SMS communications sent using your account.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT GUARANTEE SMS DELIVERY OR TIMING. SMS SERVICES DEPEND ON THIRD-PARTY CARRIERS AND NETWORKS BEYOND OUR CONTROL.
MAXIMUM LIABILITY: IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY EXCEED THE LESSER OF (A) CAD $100 OR (B) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
EXCLUDED DAMAGES: WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow limitation of certain warranties or damages, so some limitations may not apply to you.
These Terms remain in effect until terminated by either party.
We may suspend or terminate your access immediately, without notice or liability, for any reason, including but not limited to:
You may terminate by cancelling your subscription and ceasing use of the Service. Remember: no refunds will be provided.
Upon termination:
These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.
Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in Vancouver, British Columbia, under the rules of the British Columbia International Commercial Arbitration Centre (BCICAC). The arbitration shall be conducted in English by a single arbitrator.
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Notwithstanding the above, we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property rights.
You shall comply with all applicable export and import control laws and regulations, including those of Canada and the United States.
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service (and via SMS if you've opted in for such notifications). Continued use after changes constitutes acceptance of the modified Terms.
These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Company.
If any provision is deemed invalid or unenforceable, the remaining provisions continue in full force and effect.
Our failure to enforce any right or provision does not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We are not liable for any delay or failure to perform due to causes beyond our reasonable control.
Nothing in these Terms creates a partnership, joint venture, or agency relationship between us.
Notices to us must be sent by certified mail to our address below. We may notify you via email, through the Service, or SMS (if consented).
Juicy Goosey IT Ltd.
DBA Juicy Goosey CRM
24340 129 Avenue
Maple Ridge, BC V4R 2S2
Canada
Phone: 1-888-887-4917
Email: legal@juicygoosey.com
SMS Support: Reply HELP to any message
SMS Opt-Out: Reply STOP to any message
Beta features are provided "as is" without any warranties and may be discontinued at any time without notice.
We are not responsible for any third-party services you use in connection with our Service. Our SMS services are powered by Twilio Inc. and are subject to carrier terms and conditions.
We do not guarantee any specific uptime or availability unless explicitly agreed in a separate enterprise agreement. SMS delivery rates are subject to carrier performance.
For enterprise customers requiring a Data Processing Agreement (DPA), please contact us separately.
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including the SMS/Text Messaging provisions.